1. Identify the work process the company seeks to improve.
a. List the outputs your group produces.
b. Select the output for which you want to define a work standard.
c. Gather information about the metrics used to measure this output and the process that produces it.
d. Gather any available information about the group's current performance on each metric.
2. Document customer requirements.
3. Verify that the output merits a work process standard.
4. Build a description of the target work process.
5. Document the various ways the work process is performed.
6. Evaluate the work process variations.
7. Establish the selected work process variation as the initial work standard.
8. Document metrics and a method of measurement for each.
9. Make performance information transparent to all.
10.Define a change management procedure.
